Please contact our customer services team and we will provide you with the following information: payment receipt and information to log-in to your account to set up your profile.

• If you registered with a group, you are eligible for a discount (group of 4+, group of 10+). This will be calculated automatically upon the payment stage when you register for your event.
• If you invite additional members to join after you have registered a group, they will also receive the group discount.
• If you were marked as "pay later" in a group that was eligible for a group discount, you will still receive the discounted rate.
• We do not apply retroactive discounts. Please ensure that you have the information for all those you wish to register when you make the initial registration to ensure you qualify for a group discount.

Please contact our customer service team and we can look into the code activity for you.

• PAYMENT_IN_PROGRESS - your payment has not been completed, this could be because you left the registration page prior to completing the payment. Please go to the registration page to complete your registration and payment.
• SELF_PAID - your payment has been completed. No additional action is required.
• PAID_SOMEONE_ELSE - someone else (group manager, friend, company) has paid for your race entry. No further action is required.
• PAY_LATER - someone else has started your registration, but has not paid for you. You would have received an email from Trumin with a link to the registration page to complete payment.
• NO_PAYMENT_REQUIRED - you are not required to pay for your race entry. This is likely if you have registered to complete the event through a charity, or if your group manager has paid for all participant entries. No further action is required.

Please complete the steps on the registration page for your desired event.

• It is very important for us to have an accurate email address associated with your user profile. We use your email to link your participant information with your race times. As such, it is essential for each participant to use a unique email address for this purpose.
• We understand that many young participants may not have an email address of their own, but we kindly ask for an alternate email address to be provided so a user profile can be created for each participant, and to ensure race data is not mixed between users.

We only display heat times that have not yet reached maximum capacity. If you do not see your time, then it is unfortunately unavailable. Please note that we cannot change this as it is in accordance with safety regulations and participant experience in mind.

• A group is made when a number of participants register together under one booking (this can be broken into multiple payments).
• Registering as a group helps to speed up the booking process for large parties, and can help to accrue group discounts.

• To register a group, please enter the details requested for each of the group members you wish to join your booking.
• You have the option to pay on behalf of the group members, or to invite members to register themselves (pay later).
  • Participants registered as "pay later" will then be sent an email with a link to complete the payment for their registration.
  • Participants registered and paid for, will receive a link to create their online profile and check in to the event

• Yes, please contact the person who made the group booking and they can invite you join their group.
• Please note that if you have registered as an individual (and have paid) and wish to join a group, you will not qualify for the group discount.

• If you registered a group, you have the ability to invite a new participant to join and can monitor the payment status of your group.
• To invite new group members, log in to your account and click on the "My Groups" tab. From here, you can enter the name, email, category, and heat, for those you wish to invite to your group.
• Those invited will then receive an email with a link to the registration page to register for the event.

Yes, participants can choose different heats despite being registered under one booking. In order to change the heat time, please log in to your account and choose your desired heat.

When you register a group, you will be asked if you wish to create a team amongst the participants in your group. You will then be asked to enter a team name, and create a password. If you want to invite new members to join this team, you will need to distribute this password to those you wish to invite.

Yes, if you registered as an individual you can certainly join an existing team. If you select the team you wish to join under "Team name" on your "My Events" page, you will be required to enter a password to join. Please contact the person who created the team and they can provide you with the password required to join.

Yes, you can create a team if you registered as an individual. Please log in to your account and click on "My Events" and proceed to the event you wish to create a team for. Under the header "create new team", you can enter the team name you wish to use and create a password. In order to invite additional team members, you will need to distribute the password to those you wish to join your team.

Yes, participants can choose different start times despite being registered with a team. In order to change the heat time, please log in to your account and choose your desired heat.

• You will receive an email within 24 hours after you register for an event. This email will provide information regarding how you can create an online profile, make changes to your account, and check-in to your events.
• This email will also include a payment confirmation receipt for the event (if you paid for yourself or for your group members)

If you have not received an email confirming your registration for your event, please get in touch with our customer services team and we can re-issue this for you.

• Your registration confirmation email contains a link to your account. After you click on this link you will be redirected to a new page where you can create a new password and login.
• If you have already created an account with Trumin, you can log into account here: https://my.trumin.com/login

Your email has been used to register more than one participant for this race. This might be because you used the same email address for your child/team/partner or friend. We require a unique email for each individual participant in order to deliver the race pass. Please therefore change your email for each account so that we can send you your pass.

• Yes, if you can no longer attend your race you have the option to transfer your entry to a new participant, please follow the steps below:
  1. Log in to your account
  2. Go to 'My Events'
  3. If you are not going to attend the event, please select 'No'
  4. Click 'Transfer Ticket'
  5. Enter a valid email for the recipient
  6. Press 'Submit'
• The race recipient will then receive an email to check in online for the event. Please note that team captains are not capable of making this transfer, but only the participant who is no longer attending the event.
• (This is only available up to 14 days before the event and can only be issued once. Charges may be applicable - please check event specific FAQ"s for more details)

Yes, you can change events. Please get in touch with the event team in your area and they can assist you with the transfer to the event of your choosing (depending upon space availability).

• If the event you would like to change to is more expensive than your original purchase, (i.e. a Sprint to a Super), you will be required to pay the difference between the price of your original registration and the current ticket price.

Your email is still registered as 'CHANGE_ME'. Please log in and change your email.

Please check your SPAM folder as sometimes emails are redirected here. You can also sign your event pass onsite on race day!

We will still be able to sign you up on registration day so please head to the registration tent, sign your waivers and we will get you checked in.

All changes including email, heat-times and transfers must be completed by 6pm the night before the race. Please ensure that all amendments are made before this time. Any changes made after this time may not be synchronised with the event database.

Results can take up to 24 hours to publish after the event and you should receive an email with a link. If your results are still not published after this time, then please contact us at results@trumin.zendesk.com where we will be able to assist you further.